Best UK Vets 2017: the results are in!
This year’s Best UK Vets 2017 overall winner is Penmellyn Vets, St Columb Major based in Cornwall. Penmellyn Vets, stormed to victory with an impressive lead of over 200 more qualifying reviews than their nearest rival, securing the highly coveted Best UK Vets 2017.
Philip Harris, one of the partners at Penmellyn Vets said, “We are absolutely delighted to have won this award and want to say thank you to each and every one of our clients who took the time to leave a review. And my thanks to the Penmellyn staff for their hard work and commitment to providing the outstanding customer service that has been recognised by this award. I couldn’t be more proud of them. We’re an independent practice and very traditional in many ways, so I think as we’ve grown as a group, with a goal of excellence always in patient care, our values have kept us grounded and very client-centric. We look forward to celebrating the award with our team at the awards ceremony in the coming weeks.”
The winners received 839 votes to secure their victory, reflecting the level of engagement that they have with their clients. This was reflected in the reviews left which include sentiments such as “Lovely caring friendly staff… brilliant high standards of care provided.”; “I have used this practice for all my pets over the years and always found them to be treated with utmost compassion and respect!” and “Excellent friendly attitude…our pet had been in for few days… he was looked after extremely well. We were able to call and check on his progress. Nothing is or was too much trouble. The after care and follow up appointments are excellent. Very happy with treatment and care received and definitely I would recommend Penmellyn.”
Five of Penmellyn Vets other practices, including St Austell, Pool, Bodmin, Newquay, St Columb Major (Equine), were also featured in this year’s Best UK Vets Top 25 practices. The Equine team at St Columb Major also went on to win the award for this year’s Best Equine Vet.
Penmellyn Vets is an independent practice owned by six veterinary surgeons, who are all based in Cornwall. They have been providing veterinary care to the pets and horses of Cornwall for over 130 years. They still cover their own out of hours’ care and their services include preventative healthcare packages for their cat and dog-owning clients, ‘LifeCare’ and ‘LifeCare+’. The latter grants clients access to unlimited vet and nurse consultations 6 days a week – something that is currently only offered by Penmellyn Vets in Cornwall.
Blacks Vets in Dudley, who were the proud winners of Best UK Vet 2015 and 2016, continue to impress and were awarded the Silver award after receiving a very commendable 620 qualifying client reviews.
Further success was achieved by the Surgeries based in Lye, Oldbury, Sedgbury and Quinton, who all featured in the top half of this year’s Best UK Vets Top 25 practices.
Inglis Veterinary Hospital in Dunfermline, Scotland received 358 qualifying reviews and received the Bronze award after receiving a number of glowing reviews from their loyal clients. They also went on to win the Best Scottish Vet Award 2017.
The top 25 veterinary practices were extended to include a 26th this year, due to two practices receiving equal numbers of 4* and 5* reviews. The final list of winners are:
Penmellyn Vets St Columb Major
Blacks Vets - Dudley Hospital
Dunfermline Inglis Veterinary Hospital
Blacks Vets - Lye Surgery
St George's Vets - Wolverhampton Hospital
Blacks Vets - Oldbury Surgery
Blacks Vets - Sedgley Surgery
Heathside Veterinary Surgery
Manor Veterinary Centre - Halesowen Hospital
Penmellyn Vets Newquay
Blacks Vets - Quinton Surgery
Penmellyn Vets St Austell
Penmellyn Vets Pool
St Anne's Veterinary Group
Manor Veterinary Centre - Northfield
Penmellyn Vets Bodmin
Bilton Veterinary Centre
City Road Veterinary Centre
Penmellyn Equine Vets
Manor Veterinary Centre - Edgbaston
St George's Vets - Perton Surgery
St George's Veterinary Group – Sedgley
St George's Vets - Bushbury Surgery
Bridgnorth Veterinary Centre
St George's Vets - Stourbridge Vets 2 You mobile surgery
Runnymede Hill Veterinary Hospital & Chobham Road Veterinary Surgery
The Best UK Vets category awards acknowledge those practices who provide an exceptional service for their clients, but who may not cover as large an area or have as large client base to accrue reviews from. To be eligible for a category award, the practice must be in the Top 25 list or have over 52 reviews (i.e. an average of 1 per week over a year).
This year’s winners of the small category awards are as follows: