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VPMA launches webinar series for everyone new to a management role 

In response to a need for sound advice on management topics, VPMA has put together a series of webinars for everyone who is facing a new management role in veterinary practice.

The webinars build into a course covering the management topics that cause the most concern for those with limited experience or who are considering moving into a practice management or supervisory role. The VPMA brought together the topics after asking veterinary nurses at the Head Nurse Congress earlier in the year to complete a questionnaire.

The top ‘wants’ fed back by nurses heading into management roles were focused around people management. Dealing with difficult team members was the area where the respondents felt least confident, with 80% wanting more help and advice. The other topics included the following: 

  • 80% Dealing with difficult team members
  • 71% Appraisals
  • 56% Time management
  • 41% Client communication

 

VPMA President Renay Rickard – an RVN herself – said that this type of support at an introductory level would be welcomed by many in new roles.

She said: “Starting a role in management can be daunting, especially if you suddenly find yourself moving from a clinical role to managing a team. You can’t be expected to know everything straight away and VPMA is keen to offer support to those who are starting out in their management careers, as well as to established and experienced practice managers.  

“This webinar series will serve to give confidence to VNs, vets or those coming from outside the profession so they can be armed with basic tools to help them handle people management issues in practice. They will have the opportunity to ask questions at the end of each webinar, knowing that everyone attending is in the same position and therefore nobody will feel silly asking!”   

VPMA’s New to Management webinars will be delivered by top speakers in their fields and will be run in the evenings. Each webinar will last for approximately 50 minutes, with a discussion at the end, and they will run at intervals of two to three weeks, starting in February 2017.

Details of what each webinar will cover are as follows.

 

WEBINAR 1 – TEAM WORK: ENCOURAGING HARMONY 

This webinar will look at the various roles within practice, look at personality traits and how to encourage cohesive, supportive team structures. 

 

WEBINAR 2 – APPRAISALS: A SIMPLE GUIDE 

Appraisals are often dreaded – on both sides! This webinar will outline a simple structure for appraisals and highlight some dos and don’ts to make them as stress-free as possible. 

 

WEBINAR 3 – DIFFICULT TEAM MEMBERS AND DISCIPLINARY PROCESSES 

Dealing with difficult team members is stressful and hard. Find out how to handle these situations and what might be expected of you in managing a disciplinary process. 

 

WEBINAR 4 – TIME MANAGEMENT 

Are you managing the ops list, organising lunch, planning rotas and juggling student training, alongside your regular day job? Join us for some top tips on managing your time efficiently and effectively. 

 

WEBINAR 5 – COMMUNICATING WITH CLIENTS AND THE PUBLIC

Do you have responsibility for managing social media or marketing in your practice? This webinar helps you understand the basic rules of engagement on and offline. Includes managing negative social media and PR. 

 

WEBINAR 6 – COMPLAINTS: HOW TO DEAL WITH THEM AND HOW TO AVOID THEM HAPPENING IN THE FIRST PLACE!

Keeping clients on-side in a complaint is stressful and if handled incorrectly, might make matters worse. Learn how to resolve such situations and how, by good communication, they can be avoided or minimised. 

 

Each webinar costs £15+VAT, or you can book all six for £60+VAT. If you have team members carrying out any kind of management role or activity, then show your support by enrolling them. 

Or better still – sign them up for VPMA membership! The webinar series, like the Lunchtime Management Update talks, are all free to VPMA members.  

To sign up or for more information email secretariat@vpma.co.uk or visit http://events-by-vpma.co.uk/

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